Privacy Policy

1. Introduction

Access Coordination Specialists ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguarding Framework requirements.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, address, phone number, email address)
• NDIS participant number and plan details
• Health and disability information relevant to support coordination
• Emergency contact information
• Financial information related to NDIS funding
• Notes and records of our interactions and services provided

2.2 Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing NDIS support coordination services
• Communicating with you about your services and support needs
• Coordinating with service providers and other professionals
• Managing your NDIS plan implementation
• Maintaining records as required by NDIS regulations
• Improving our services and website functionality
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your personal information with:

• NDIS service providers as part of coordinating your supports
• Healthcare professionals involved in your care
• NDIA (National Disability Insurance Agency) as required
• NDIS Quality and Safeguards Commission when necessary
• Emergency services in crisis situations
• Legal authorities when required by law

We will only share your information with your consent or as required by law. We require all third parties to maintain the confidentiality of your information.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure storage systems with encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure disposal of records when no longer needed

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. NDIS records are typically retained for 7 years after the last service provision, or as required by applicable laws and regulations.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Lodge a complaint about our handling of your information
• Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website uses cookies and Google Analytics to improve user experience and understand website usage. You can control cookie settings through your browser preferences.

Google Analytics data is used to analyse website traffic and improve our online services. This information is collected anonymously and does not identify individual users.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information

12. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us directly. If you are not satisfied with our response, you may also lodge a complaint with: